Gondola faced a unique challenge as it looked to expand its popular reservation rebooking feature. One of the aspects customers love most about the platform is its ability to automatically track hotel prices after a booking is made and rebook at a lower rate when one becomes available. Behind the scenes, this requires an intelligent, agentic workflow that checks rates daily and executes the steps needed to modify a reservation on behalf of the traveler.
The difficulty came when this workflow required access to users' payment methods. To complete a rebooking, the system needed a secure and compliant way to interact with stored credit cards and apply them to updated reservations.
At the heart of Gondola's challenge was the need for a payment solution that enabled agentic commerce to be securely done. Handling sensitive card data in a way that satisfied strict regulatory standards while allowing the flexibility and automation their product demanded proved to be a difficult barrier. The team needed a solution to preserve the seamless experience their customers expected, without taking on the heavy compliance and security burdens of managing credit card data.